Application Support Resume Example
A career as an application support worker typically involves troubleshooting software issues and providing user support. If you want to stand out with your application support worker applications, you'll need to create a professional resume that makes a strong impression on employers. In this article, we'll discuss how to create an application support resume that catches the eye of employers, with tips and examples to help you write your own.
This complete guide to an application support resume will equip you with the tools you need to compete in your applications. The article will take you through the key steps of creating a resume that presents your key skills, qualities and career achievements in a format that employers favor. It will also help you tailor your resume according to your unique skills and experience level. Read on to learn the tips Jobseeker careers experts recommend as the best for your application support resume.
Main elements of an application support resume
The key sections to include in an application support resume are similar to those for any role or profession. For junior candidates with little work experience, other sections of the resume take on more prominence and might be placed before the work experience section. These could include education, skills, projects, hobbies and volunteer work.
How you choose to present your resume is up to you. There are plenty of options for a professional resume layout and format, but every application should include the following:
Resume Header
A application support resume header contains your name and contact information. Add your first and last name, your phone number and your email address. Include your address or location, but avoid adding any other personal information. If you have a LinkedIn profile, you can add the URL to your header so the hiring manager can get a better understanding of your work history and experience. Make sure your resume header is as brief as possible and doesn't take up too much valuable space. Choose a clear, professional design that sets the tone for your application.
Use an email address that's professional and appropriate for professional communication. Typically this would be an email address based on your first and last name, or your initials. If necessary, you could include your profession or another unique identifier. Avoid using old email addresses that could be considered unprofessional or inappropriate. Additionally, always check your contact details before sending your resume to ensure they're up-to-date.
Samantha Ruiz
samantha.ruiz@example.com
(111) 222 33 444 55
742 Evergreen Terrace, Springfield, IL
linkedin․com/in/samantha–ruiz123
Resume Profile
Following your resume header, write a resume summary to introduce yourself and showcase some of your key skills and achievements. Alternative names for this section are 'resume objective' and 'personal profile'. While a resume summary focuses on your career experience, a resume objective covers your ambitions and career plans. Furthermore, when writing your profile, focus on two or three key skills and achievements that showcase your suitability for application support worker roles.
Alternatively, use this summary to introduce your personal career ambitions and explain why application support worker roles are a good fit for you at this stage of your career.
A great resume summary should highlight why you're an ideal candidate for application support worker roles by showing key skills and qualities that reflect the job description and provide evidence to support them. It should also introduce your personality and unique qualities to the reader, to help them start to form an opinion about you as a candidate. You can see some positive examples of a resume summary for application support worker jobs below.
Experienced Application Support Specialist with a proven track record in providing technical support, troubleshooting, and maintaining software applications. Adept at resolving complex issues, ensuring system stability, and enhancing user experience. Strong communicator with a keen ability to analyze problems and deliver effective solutions in a fast-paced environment. Proficient in various software tools and platforms, committed to continuous improvement and customer satisfaction
Application support worker with some experience in helping with software and fixing problems. Worked in roles where I dealt with issues and tried to keep things running smoothly. Have worked with different tools and platforms and focused on improving how users interact with systems. Good at talking to people and finding ways to solve problems quickly. Committed to making things better and keeping users satisfied
Conversely, an ineffective resume summary would include generic, unspecific information on your skills and experience, while failing to provide any useful information on what makes you a unique and interesting candidate. See above for some examples of things to avoid when writing your application support resume summary.
Skills
The skills section of an application support worker resume is a chance to list any skills you have that match those of the job description. You could include scripting in bash, attention to detail or any other skills that show you're a suitable candidate. Again, refer to the application support worker job description for an indication of the types of skills the employer is looking for, and make sure your skills section reflects these.
Highlighting your hard skills
Under hard skills, add any specialist skills you possess that are specifically required for application support worker jobs. These tend to be technical skills and industry knowledge essential to the position. Furthermore, your hard skills list helps to show employers how competent and experienced you are at key application support worker duties and responsibilities. If possible, add four or five hard skills that reflect the requirements of the job description. These will boost your chances of success in your applications.
For an effective resume hard skills section, focus on the technical skills that are most essential in the job description, and that match your specific expertise. Some examples of the best hard skills for an application support resume are listed below.
- SQL
- Network troubleshooting skills
- Scripting in bash
Soft skills on your application support resume
In your soft skills list, include any personal characteristics that make you a good fit for an application support worker job. Soft skills tend to be more universal than hard skills, but they're no less important. In fact, as technology develops, soft skills are growing in importance for recruiters and employers, so be sure to add several of these to your resume. It's best to aim for four or five soft skills that match the job description and reflect your strongest personal qualities.
An effective application support resume soft skills section should be targeted to include skills that reflect your personality and unique characteristics, while also matching the job description. The graphic below includes some examples of good resume soft skills.
- Problem-solving skills
- Attention to detail
- Effective communication
Education
Under education, add details of any degrees or professional qualifications relevant to application support worker roles.
Working as an application support worker doesn't usually require a degree. Even though a degree-level education isn't a necessity, it's still important to highlight your key educational achievements, including a ITIL Foundation Certification or other courses or training that showcases your sql query writing or network troubleshooting skills.
List every relevant qualification, including the name and level of the course, the name of the school, college or university, its location and your graduation date. If you have space, include some bullet points outlining any specialist areas of study, awards or high grades, so the employer can learn more about your unique skill set and knowledge.
If you took part in any volunteering or you were a leader or member of any university societies, you could also mention these in your education section.
Bachelor of Science in Information Technology, 2017 - 2020
University of Iowa, Iowa City
Relevant Certifications and Licenses
Your certifications section is the place to mention any relevant professional application support worker certifications, licenses or qualifications. These could be professional accreditations and licenses, or certifications that improve your level of suitability for the position. Therefore, add any professional licenses or certifications, along with valid dates that show they're still valid.
Below you can find several examples of certifications for an application support worker resume:
- ITIL Foundation Certification, 2022
- Microsoft Certified: Azure, 2022
- CompTIA A+ Certification, 2022
Work Experience
In your work experience section, list any previous relevant roles you've worked in, as well as your key achievements as an application support worker. Add each previous employment in reverse-chronological order. This means starting from your current or most recent role and working back in time from there. Include your job title, the company name, the location of the job and your dates of employment.
In addition, include a few bullet points under each job, highlighting your key achievements so the hiring manager can see how they led to successful outcomes. Back up each point with evidence to show how you meet the job description.
A good work experience section pulls the reader in with clear examples of where you've put the skills necessary for the job into good use in your career to date. This typically includes evidence of how your skills and activities contributed to positive outcomes for the organization. There are some examples of strong resume work experience sections below.
Application Support Specialist, January 2022 - Present
TechEase Solutions, Lincoln
- Reduced application downtime by 30% through proactive monitoring and issue resolution
- Successfully implemented a ticketing system, improving response time by 40%
- Trained and mentored a team of 5 new support specialists, enhancing overall team performance and knowledge base
Application Support Specialist, January 2022 - Present
TechEase Solutions, Lincoln
- Improved system efficiency through various initiatives and strategies
- Assisted in enhancing team capabilities and skills
- Contributed to reducing technical issues and downtime
Above, you can see a weaker example of a resume work experience section to best avoid. Ineffective work experience sections tend to focus too much on everyday responsibilities over skills and achievements. If you use vague descriptions of activities and fail to back up your achievements with evidence, you're likely to fail to make an impact on the reader.
Expert Tip:
Include transferable skills gained from any prior jobs, volunteer work, or personal projects, such as "managed schedules for a team of five" or "handled cash transactions accurately and efficiently." (1) Avoid using overly technical jargon and keep your descriptions straightforward for clarity. (2)
Optional Sections
To provide further information on your suitability for the role, you could add some optional sections to an application support worker resume. Choose any optional sections that showcase essential or desirable skills or experience for application support worker jobs.
Personal Hobbies and Interests
Listing your hobbies and interests can reveal key qualities that some employers may value. Hobbies can help you show different sides of your personality and make your resume more memorable to hiring managers. They're ideal to include if you're a junior candidate who might lack real world application support worker experience. Don't include hobbies and interests in your resume unless they showcase a specific interest or aspect of your personality. You'll want them to add something to your application that you can't add elsewhere.
Volunteer Work
Adding voluntary roles can be a useful way of showing relevant experience and skills for application support worker roles beyond your main employment history. Include the title of your volunteer role, who you volunteered for, as well as the dates you carried out the work. Provide brief details of your responsibilities and the impact you made.
References
References aren't a standard application support resume section, but employers do sometimes ask for them. Check the job advert and only include them if requested. Include a maximum of three professional references, being sure to check with your referees before including them in your resume.
References are available upon request.
Best action words for your application support resume
Start each bullet point in your work experience section with a strong verb to show actions you took. Choose from the list of words below to make the best possible impression.
- Troubleshoot
- Resolve
- Assist
- Configure
- Monitor
- Analyze
- Escalate
- Document
- Optimize
- Collaborate
Jobseeker's clean, attractive resume formats can help your applications make a strong impression on employers. Check them out for help designing a winning resume, and see our cover letter templates to help win over recruiters and hiring managers.
Sample resume for application support worker positions
Now we've covered the main sections to include in your application support resume, let's take a look at how it all comes together in the example below:
742 Evergreen Terrace, Springfield, IL
•
samantha.ruiz@example.com
•
(111) 222 33 444 55
•
linkedin․com/in/samantha–ruiz123
Experienced Application Support Worker with a strong background as an Application Support Specialist. Skilled in troubleshooting, software maintenance, user support, and system optimization. Proven ability to manage and resolve technical issues efficiently, ensuring minimal downtime and enhanced user satisfaction. Adept at collaborating with cross-functional teams to implement improvements and support business-critical applications.
Application Support Specialist
2020
-2022
TechSolve Innovations (Norfolk)
- Successfully reduced incident resolution time by 40% through process optimization and proactive monitoring
- Led the deployment and integration of a new ticketing system, enhancing team efficiency and customer satisfaction
- Developed comprehensive training programs for new hires, resulting in a 30% improvement in onboarding time and skill proficiency
SQL
Network troubleshooting skills
Scripting in bash
Problem-solving skills
Attention to detail
Effective communication
ITIL Foundation Certification
Microsoft Certified: Azure
English - Fluent
Spanish - B2
Tips for application support worker resumes
- Keep your application support resume concise, with a target length of one page for less experienced candidates, and two pages for senior positions.
- List your relevant work experience in reverse-chronological order, starting with your current or most recent job.
- Quantify your successes by providing figures and other evidence that shows how your skills have made a difference to your employer.
- Read your resume carefully before sending it, to avoid errors that could prove costly to your chances.
- Add key skills throughout your resume that match the job description, along with a dedicated 'skills' section.
- Don't clutter your document by trying to add too many details. Focus on core application support worker skills and achievements that are relevant to the role.
- Don't add work experience that's unrelated to the role you're applying for, as it isn't likely to help your chances of success.
- Don't use overly complex formatting and layouts that can make your application support resume harder to read, and less scannable for Applicant Tracking Systems (ATS).
- Don't use an unprofessional email address. Instead, opt for a simple email address based on your name.
- Don't lie or exaggerate any information on your application support resume, as this can cause you problems further down the line.
Making an ATS-friendly resume
An applicant tracking system (ATS) is just one of the tools employers and recruiters can use to streamline their hiring practices. This typically includes screening candidates by scanning and ranking their resumes based on their likely suitability for any vacancy. When drafting your application support resume, there are a few guidelines to follow to give you the best chance of passing the ATS screening stage and progressing with your application.
Here a some simple tips to follow for an ATS-friendly resume:
- Opt for an established, traditional resume format such as a reverse-chronological or functional structure. These will ensure your resume includes all the necessary details ATS systems scan for.
- Add keywords that match the job description throughout your resume, as ATS applications scan for these and well-placed, considered use can help your resume rank more highly.
- Include clear headings in each section that match the traditional resume structure and format. This will make it easier for the ATS software to scan your resume.
- Adopt a clean, unfussy design that gives your content enough white space to breathe. Use professional, readable fonts and subtle use of color and other design elements.
- Use simple, concise language to keep your resume to a maximum of one to two pages in length. This will make it easier for ATS software to read.
For help crafting a winning resume, read our in-depth career blog and review our resume examples for inspiration.
Frequently Asked Questions about an application support worker resume
Alongside your application support resume, it's important to produce a professional cover letter that creates a similar positive impact on the reader.
In some situations, a full, professional cover letter may not be necessary. Check the job advert and decide whether to write a formal cover letter, or if a brief email is more suitable.
A full, formal cover letter follows a traditional letter-writing structure and format. Add your header, the recipient's address an use professional greetings and sign-offs. In your first paragraph, introduce yourself and confirm the role you're applying for, along with your reasons for applying. Next, outline your key skills and achievements that are most relevant to the application support worker job description. Finish by expressing your enthusiasm for the role and adding a call to action to encourage the hiring manager to contact you for further information.
If you want to impress employers with a professional cover letter, use Jobseeker's simple and beautiful cover letter templates.
For an experienced application support worker, the resume is an account of your achievements and the skills you've gained through your career. You may wish to include a longer-than-average work experience section in your application support resume, to emphasize your career experience to date and showcase relevant achievements in work. Add any optional sections that reinforce your image as a knowledgeable, respected professional in your field. This might include awards and other recognition, successful projects or a dedicated achievements section.
A strong resume headline can give the reader an immediate idea of your suitability for application support worker jobs. Resume headlines can also help you pass the ATS stage of the selection process, by highlighting the job title and one or two key details. Write a short, concise resume headline incorporating the job title, one or two key skills that match the job description and a reference to your reputation or track record.
See below for an example of a well-constructed resume headline:
- Entry-Level Application Support Specialist
- Dedicated Application Support Specialist
- Senior Application Support Specialist
The best format for your resume depends on two key factors. Firstly, the amount of relevant work experience you have. Secondly, the type of role and its level of seniority. If you're applying for a junior position or changing careers, you might want to consider a functional resume. This highlights your skills and education over your work experience. Once you have some relevant work experience, and for senior positions, a reverse chronological resume format is typically best. This emphasizes your work experience, which will probably be the key thing employers want to know about.
Takeaways for your application support resume
If you want to catch the eye of employers and recruiters, you need a professional resume that showcases your best skills and career achievements. Choose a resume structure that makes the most of your relevant experience, whether through work or other activities, and be sure to tailor your resume to match the job description.
Use Jobseeker's resume templates, other tools and resources to create an application that impresses employers. Sign up today to access a wealth of valuable resume and cover letter resources. A stylish, professional cover letter can make all the difference to your job prospects. See Jobseeker's cover letter examples, written by careers experts, to help you craft an eye-catching application.
Sources:
(1) Writing a Resume, California Department of Human Resources: https://www.calhr.ca.gov/employees/Pages/resume-tips.aspx
(2) Resume Tips, Duke University: https://careerhub.students.duke.edu/resources/resume-tips/
